Care navigation

What happens when I call the practice?

All patients who call the practice will be taken through a set of questions by our Care Navigation team.

We have trained our reception staff to ask certain questions to make sure you receive the most appropriate care, from the right person at the right time. This is called Care Navigation.

To do this Care Navigators will need to ask why you are calling so they can arrange the right care or support for you.

Care navigators have been trained to keep information confidential and to provide a safe service.

By working this way it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by a GP.