Welcome to Linthorpe Surgery
Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home and the convenience doesn’t stop there. You can now access a number of services online. Ordering a repeat prescription, booking an appointment , sending us your comments or viewing your medical records are all just a click away.
If you would like more information on viewing your medical recorsd online please click the following link - Online records information
SAME DAY TELEPHONE TRIAGE
If you have tried to access our appointments recently you will have noticed a change in the way the system operates. Patients telephoning for an appointment which is requested for the same day will be offered a telephone triage appointment. The doctor will then call you back to discuss the problem with you. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. If the doctor feels that an appointment is necessary, one will be made, by the doctor, normally for later that day.
In addition to the receptionist asking you to confirm your telephone number, they will also ask for brief details of the reason for your request This is to allow the doctor to prioritise the calls so that patients in severe pain or with a sick child are attended to before a medication query for example. If you are not comfortable giving this information please inform the receptionist that your request is for personal reasons.
If you already have experience of our new system, we would like to hear your views and get some reliable information on what you, our patients, think of the changes. We would be very grateful if you would take part in our survey. We will use this information to further improve our system.
The Department of Health have introduced the Friends & Family Test to GP surgeries. This test has been used in hospitals across the country for some time.
We would like your feedback on the care or treatment we give you any time you visit us or have contact with the surgery. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use this information to plan improvements to our services.
THE LINTHORPE SURGERY GOES MOBILE
A new, mobile friendly version of our surgery website is now available. This allows you to access our site conveniently on your smartphone or other mobile device.
You can now also download the new Systmonline App for iphones, ipads and other Apple devices to make booking appointments and ordering repeat prescriptions easier. If you have not already registered for a username and password just call at the surgery with your I.D. and the receptionist will issue you with the necessary information.
(Site updated 04/09/2015)